Terms of service

DigitAIse is operated by AIME TECH UK LIMITED ("DigitAIse", "we", "us"), a company registered in England & Wales. Contact: [email protected]. By creating an account or using the service you ("Customer", "you") agree to these terms on behalf of your business.

Service — the DigitAIse platform and Nova, its AI assistant, together with the features Nova performs on your behalf (Email, Bookings, Reviews, Social posts, Team training, Compliance, Opportunities, Website chat, Phone). Users — the people you invite to your account; you are responsible for their use. Customer Data — everything you upload, connect or generate in the Service. End-Customer Data — personal data of third parties contained within Customer Data. For this data you are the controller and we are your processor — see the DPA.

DigitAIse runs Nova, your AI assistant, on your behalf against data sources you authorise, across the features you turn on. Nova drafts and proposes actions; wherever it would take an outward-facing action, it is placed in an approval queue for a human to review before it leaves the system. You remain the owner of all Customer Data.

You must be 18+ and use the Service for business purposes. You are responsible for keeping login credentials secure and for all activity under your account and your Users. Connecting outbound credentials requires two-factor authentication.

Paid plans include a 30-day free trial. Card details are collected at sign-up via Stripe; unless you cancel before the trial ends, the plan converts to paid. Plans are billed monthly in advance; premium features (Phone, Website chat) are charged separately. AI usage is billed on top of the plan, monthly in arrears with each invoice, at our AI provider's cost plus 20%, converted to GBP at the ECB reference rate; usage during the free trial and setup usage are not charged, and your usage to date is shown under Usage in the app. We may change prices with reasonable notice, effective at your next renewal. We do not store your card number.

Nova assists you; it does not replace your judgment. AI outputs may be inaccurate or incomplete — you are responsible for reviewing and approving any output before it is sent, published, paid or relied upon. AI-generated content is disclosed/marked in line with transparency requirements (incl. EU AI Act Art. 50). The Service is not legal, financial, tax, medical or other professional advice.

Do not use the Service to break the law, send spam, harass anyone, or infringe others' rights. You warrant that you have a lawful basis to upload and process any third-party personal data you provide (see the DPA). Do not attempt to reverse engineer, resell or overload the Service.

Our handling of personal data is described in the Privacy Policy. Where the Service processes End-Customer Data on your behalf, the DPA is incorporated into these terms by reference and applies.

The Service relies on sub-processors to function — including Anthropic (AI models), Stripe (payments), Brevo (email), Twilio (voice), Meta (WhatsApp), Zernio (social account connections & posting) and Cloudflare (edge/CDN). The current list and their roles are in the Privacy Policy and DPA.

We own the Service and all associated IP. You own your Customer Data. You grant us the limited licence needed to host and process it to provide the Service. If you send us feedback, we may use it to improve the Service.

We aim for high availability but offer no formal SLA during early access. Maintenance will be announced in-app where possible.

The Service is provided “as is” during early access. To the extent permitted by law, our total liability arising out of or relating to the Service is capped at the fees you paid us in the 12 months preceding the claim. Nothing limits liability that cannot lawfully be limited.

Either party may terminate at any time. We may suspend or terminate for material breach. On termination we will, on your instruction, export or delete your data within 30 days.

We may update these terms; we will post the new version here and, for material changes, notify you in-app or by email. Continued use after changes take effect constitutes acceptance.

These terms are governed by the laws of England & Wales, and the courts of England & Wales have exclusive jurisdiction.