Privacy policy

DigitAIse is operated by AIME TECH UK LIMITED, England & Wales. We are the data controller for account and usage data. Contact / data requests: [email protected].

Account details (name, email, business name, hashed password) — to create and run your account, authenticate, support — Contract. Content you upload or connect (documents, emails, calendar, reviews, social mentions, chat/voice) — to deliver the agents you enable — Contract. Connected-account tokens (Google/Microsoft/social), stored encrypted — to act on the sources you authorise — Contract/consent. Usage & technical (logs, AI-token metering, IP address) — run, secure and bill the Service, prevent abuse — Legitimate interests / legal obligation. Payment/billing details (card handled by Stripe — we do not store card numbers) — take payment — Contract. Website analytics (pages visited on our public sites, device/browser, approximate location, via Google Analytics cookies) — count visits and see which pages lead to sign-ups — Consent, only if you accept analytics cookies.

To generate agent outputs, relevant content is sent to our AI provider (Anthropic) for that request. Document search uses embeddings generated on our own servers. AI-generated content is marked/disclosed. We do not sell your data or use your Customer Data to train third-party foundation models.

Your data is hosted in the United Kingdom (data centre in London). Each customer's data lives in an isolated per-tenant database schema, with sensitive fields encrypted using a per-tenant key. Traffic is protected in transit (TLS) and routed via Cloudflare.

Anthropic (AI models — generating agent outputs), Stripe (payments & card processing), Brevo/Sendinblue (transactional & agent email delivery), Twilio (voice/Aria telephony), Meta (WhatsApp messaging, when enabled), Zernio (social account connections & posting — Instagram, Facebook, LinkedIn, Google Business, WhatsApp — when enabled), Cloudflare (edge network / DDoS protection), OVHcloud (UK hosting infrastructure), Google (Google Analytics — website analytics on our public pages, only with your consent; never inside your workspace). Some providers may process data outside the UK; where they do, appropriate safeguards (UK adequacy or standard contractual clauses) apply.

We keep Customer Data for as long as your account is active. On account deletion (or on request) we permanently remove your tenant's data and its uploaded files. Some limited records (e.g. billing, audit and security logs) may be retained for a longer period where required by law.

Under UK GDPR you have the right to access, rectify, erase, restrict, object to, and port your personal data, and to withdraw consent. You can review and export much of your data from the in-app My data ledger, or contact [email protected]. You can also complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.

We use per-tenant isolation, encryption of sensitive data at rest and in transit, access controls, uploaded-file scanning, and audit logging. No system is perfectly secure, but we design for breach resistance and will notify you of a personal data breach as required by law.

We use strictly-necessary cookies to keep you signed in and secure and to remember your cookie choice. With your consent only, we use Google Analytics (provided by Google Ireland Limited and Google LLC) as an analytics processor to count visits to our public pages; it never runs inside your workspace. We do not use advertising cookies. The full list and how to change your choice are on our Cookies page.

The Service is for business use and not directed at anyone under 18.

We may update this policy and will post the new version here. Questions or requests: [email protected].